The White Woods Primary Academy Trust schools are committed to developing a strong partnership with pupils, parents/carers and other stakeholders. This provides a good basis for mutual understanding and for preventing and resolving complaints.
If parents or stakeholders do have a complaint about any aspect of the Trust or one of its schools please refer to this guidance below which will help us to respond in an effective and timely way.
We hope that the adoption of a clear complaints procedure will help to ensure that most complaints are resolved quickly and smoothly and as close to the source of the misunderstanding or problem as possible. In this way complainants can feel assured from the outset of a fair hearing, in line with a defined procedure for dealing with issues that have not immediately been resolved. We also hope that a staged framework might prevent an early and unnecessary escalation of the problem.